Instructor-led Courses (1/2 day) Delivered On-site

• Grammar Refresher for Adults
• Effective Written Communication
• Technical Writing (Engineers, IT, Instructions or Documentation)
• Writing Effective Proposals
• Presenting Information Graphically
• Service Spotlight! - Effective Presentations (Written, Verbal or Distance)
• Time Management
• More Productive Meetings
• Managing the Strategic Planning Process
• How to Delegate
• Making Decisions as a Group
• Business Etiquette

Achieve Global Certified Leadership and Customer Service Trainer

Speaking Topics/Lunch & Learns

General Interest (Civic or social groups, professional organizations, chambers of commerce)

• Create a quality business image

• Business Etiquette

• Make communication invisible

• Write effectively

• Leverage professional organizations

• Use customer service when you're the customer

• Plan effective communication

• Network effectively

• Refresh your communication skills

Specific Business Topics (Business professionals, managers and trainers)

• Notice six signs your company has communication problems

• Make your company a learning organization

• Manage emotions in the workplace - key strategies for managers

• Communicate effectively (for educators)

• Hire a consultant

• Respond rapidly to customers and changes

• Develop a strategic training approach to get the most value

• Create meaningful training opportunities

• Problems and solutions for effective organizations

• Productive communication in the workplace